What is the minimum and maximum age required to rent a vehicle?
Renters must be 21 years or older.
Is there a required interval between bookings?
Yes — an 8-hour interval is required between bookings.
Do you offer any discounts or promotions?
Yes, Prime Rides provides tiered discounts:
5% off rentals of 3 days
10% off rentals of 7 days
15% off rentals of 15 days
20% off rentals of 30 days
What is the shortest and longest rental duration allowed?
Shortest: 1 day
Longest: 30 days
How are sales tax, coupons, and additional fees applied?
Sales tax: 7%
Applicable fees and promotions are applied at checkout.
Standard mileage allowance: 250 miles per day.
How many miles are included with the rental?
Each rental includes 250 miles per day.
What are your standard business hours?
Prime Rides operates daily from 7:00 AM to 10:00 PM.
What delivery locations do you offer, and what are the fees for each?
Custom delivery (with 2–3 days advance notice)
Airport pick-up with secure lockbox access
At-home delivery
Free delivery for rentals of 1 week or more
$50 delivery fee for rentals under 1 week
What are the allowed pick-up and return times?
Pick-up and return times must be provided in advance and approved by Prime Rides.
Is there a specific schedule for custom deliveries?
Yes — an 8-hour notice is required for any custom delivery.
Do you allow pick-ups and returns outside business hours?
Yes — permitted 1 hour before opening or 1 hour after closing, with prior approval.
Are there any important extra details renters should know?
Yes:
Young Driver Fee: $100
Pre-Paid Gas: $50
Refueling Fee: $15 + fuel cost
Late Fee: $50 per day
Retrieval Fee: $50
Vehicle must be returned with the same fuel level and in reasonable condition.
Do you offer additional equipment or services? Are there any related fees?
Yes — Toll Pass available. Tolls are billed to the renter’s card after each trip.
What are the charges for exceeding the included mileage?
Mileage overage is charged at $0.25 per mile.
What is the cost for an additional driver?
There is no cost for an additional driver, provided their insurance is verified.
What are the penalties or fees for smoking in the vehicle?
Any evidence of smoking will result in a $200 cleaning fee.
Are there any fees associated with EZ Pass or toll usage?
Yes — the renter is responsible for all tolls incurred during the rental period.
Is there a cleaning fee? Under what conditions is it charged?
An $150 cleaning fee applies if the vehicle is returned extremely dirty.
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